Each of these Terms and Conditions shall be read and construed independently of each other so that if one or more is held to be invalid for any reason whatsoever, then the remaining Terms and Conditions shall be valid. Further, if any Term or Condition is found to be void but would be valid if some part of it were deleted, then such Term or Condition shall apply with such modification as may be necessary to make it valid and effective. We shall not be responsible for any failure to perform our obligations due to circumstances beyond our control. These Terms and Conditions are governed by English law and the Courts of England will have exclusive jurisdiction.
The lessons, trips and sessions are provided by us. Each course will aim to have between 4 and 12 paddlers. Each paddler would be allocated the appropriate craft, paddle and PFD and the lessons, trips and sessions will be conducted by qualified and experienced guides and instructors. Please note that for some specific lessons, trips and sessions, each paddler is required to complete pre-trip waivers and question packs before attending the lessons, trips and sessions
We reserve the right to cancel or re-schedule lessons, trips and sessions. Please note that we cannot reimburse any costs incurred due to cancellation of our lessons, trips and sessions (for e.g. travel, hotel etc.). We will endeavour to inform paddlers of cancellation / re-scheduling at least 24 hours before the original date of the course. For avoidance of doubt, all bookings are subject to availability.
The published prices do not include any travel, accommodation or living costs.
All pricing quotes are valid only for 7 days from the date they are first sent.
The lessons, trips and session fees, are payable at the time of booking. Payments can be made via major credit and debit cards, and PayPal. We reserve the right to hold all services until payment is received in full.
The terms of this agreement override over any other terms of business or purchase conditions put forward by the Customer.
Cancellation and/or Re-Booking Charges
In case you need to cancel and / or re-book the lesson, trip or session, then following charges apply:
15-8 Days before the course date 50% of the total course fee
7-0 Days before the course date 100% of the course fee
Rescheduling lessons, trips and sessions less than 7 days from the lesson, trip and session date is permitted and will incur a £10 per person rescheduling fee.
Please note that failure to attend the lesson, trip or session will not be eligible for refund whatsoever. The above charges will apply.
In the case where a refund is made to you by us, the refund may take up to 14 working days to be processed. Refunds will be processed using the same payment method that the original payment was made.
Rescheduling lessons, trips and sessions
Rescheduling is permitted but, if requested within 7 days of the initial date of the lesson, trip or session, will incur a £10 rescheduling fee per person, per change. Rescheduling fees must be paid immediately upon rescheduling.
We reserve the right to change any part of a published lesson, trip or session if this is caused by circumstances beyond our control. We reserve the right to cancel or reschedule any lesson, trip or session and will advise the customer as soon as the change is known. We will use all reasonable endeavours to avoid changes of this nature.
For any lessons, trips or sessions, which are rescheduled due to unforeseen circumstances such as thunderstorms and high winds; instructor or guide sickness; lesson, trip or session is filled with a low number of paddlers, then, every endeavour will be made to provide a replacement instructor or guide, or to reschedule the lesson, trip or session and we will offer paddlers as many dates as possible to participate in their session. A refund is not available in this circumstance.
The location and date of the lesson, trip or session will be advised upon booking. We reserve the right to change the location and will advise the customer as soon as the change is known. We will not be liable for out of pocket expenses due to cancellation or any other changes to venue or session.
Any non-attendance of any lesson, trip or session for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full.
Selection of lessons, trips and sessions
You accept that it is your responsibility that the lesson, trip or session booked is suitable for your requirements and ability. We employ advisors who recommend lessons, trips and sessions, however, the assessment and the final decision concerning suitability of the lesson, trip or session is your responsibility. In cases where we have made recommendations, we do so in good faith and not be wilfully misleading is based on the information you provide.
We reserve the right to refuse admission to any person whom we / our instructors or guides considers in its absolute discretion to be unsuitable for whatsoever reason.
We partner with several organisations to provide several courses to give you a greater choice of products and services. Kindly note that these providers are chosen very carefully by us.