Terms and Policies
Booking Terms and Conditions | Corporate and Group Events Terms and Conditions | Moving bookings, cancellations and refunds | Privacy Policy
By entering our website you agree to abide by the terms and conditions of use thereof. The placement of an order online for the purchase of our Gift Vouchers, Merchandise products and any Activities indicates your acceptance of these terms and conditions
1. Booking Terms and Conditions
1.1 General Issues
These Booking Terms and Conditions apply to the booking of the Back of Beyond Adventures product(s) (the 'Adventures") and any ancillary products at the location set out in Back of Beyond Adventures booking confirmation.
These Booking Terms and Conditions contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.
No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by Back of Beyond Adventures.
Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Back of Beyond Adventures (including any electronic documentation) shall be subject to correction without any liability on the part of Back of Beyond Adventures.
Back of Beyond Adventures reserves the right to make changes to the Activities whether to conform with any applicable safety, other statutory requirements or otherwise.
1.2 Booking Confirmation
No booking shall be deemed to have been accepted unless accepted in writing by Back of Beyond Adventures (which shall include Back of Beyond Adventures’ email confirmation of booking).
These Booking Terms and Conditions incorporate Back of Beyond Adventures’ Privacy Policy, and Risk Acknowledgement and Disclaimer. You and each member of your party will be required to sign the Risk Acknowledgement and Disclaimer before being allowed to undertake the Activities.
You must advise Back of Beyond Adventures as soon as possible of any mistake in Back of Beyond Adventures booking confirmation. Back of Beyond Adventures shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.
1.3 Safety
The Activities comprise challenging courses and participation is not without risk as falls or accidents could be fatal. All participants will receive detailed safety training from an instructor.
Back of Beyond Adventures reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice, the safety system, safe use of the equipment or who is deemed to be under the influence of alcohol or drugs.
All participants are required to act responsibly and courteously at all times and to respect other participants. Back of Beyond Adventures shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable.
Participants must be dressed appropriately (see clause 4) and Back of Beyond Adventures reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.
The Activities will remain open in most weather conditions (but not in circumstances of gales, lightning, heavy ice or snow).
No refunds or compensation will be payable by Back of Beyond Adventures in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.
The Activities are physically demanding and require a degree of agility, strength and stamina. If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities, Back of Beyond Adventures recommends that pregnant women who wish to undertake the activities should be sure that they are aware of the risks to themselves and to their unborn child and that participation in the Activities is at their own risk. We are happy to discuss what is involved with the activity so that they can consult their doctor with any concerns.
All participants must be reasonably fit and healthy. Please note this further information on activity-specific weight and size restrictions:
Canoeing: There may be up to 2 adult and 1 child participants per canoe and the combined weight of the participants and their cargo must weigh less than 70.86 stones / 450kg
Kayaking: Participants must be at least 4ft 7 inches / 1m 40cm tall and the combined weight of the participants and their cargo must weigh less than 22.36 stones / 142kg
Sit on Top Kayaking: Participants must be least 4ft 7 inches / 1m 40cm tall and the combined weight of the participants and their cargo must weigh less than 12.59 stones / 80kg
Stand Up Paddleboarding: Participants must be able to paddle a stand up paddleboard independently and the combined weight of the participants and their cargo must weigh less than 17.32 stones / 110kg
All participants are required to wear the following activity-specific equipment:
a personal floatation device (PFD), also known as a buoyancy aid, supplied by Back of Beyond Adventures.
You will not be permitted to wear your own PFD.
If you have any concerns regarding the fit of the buoyancy aids we advise that you visit us at a time prior to your booking and speak to a member of the Back of Beyond Adventures staff. It is your responsibility to ensure that all members of your party meet these requirements.\
All participants are required to meet the following activity-specific supervision:
Self Guided Adventures: After the safety briefing, participants will not be directly supervised by an instructor. A participating adult (18+ years old) must accompany under 18 year olds. One adult is permitted to supervise a maximum of two people where one or more is under 18 years. Participating adults must sign a Risk Acknowledgement and Disclaimer stating that they will accept responsibility for the safety of themselves and for supervision of children within their care.
Guided Adventures: After the safety briefing, participants will be directly supervised by an instructor, however, a participating adult (18+ years old) must accompany under 18 year olds on group guided adventures. One adult is permitted to supervise a maximum of two where one or more is under 16 years. Participating adults must sign a Risk Acknowledgement and Disclaimer stating that they will accept responsibility for the safety of themselves and for supervision of children within their care.
Private Lessons and Children’s Birthday Parties: After the safety briefing, participants will be directly supervised by an instructor at a ratio of 1:6 participants for a group of under 16 year olds, and at a ratio of 1:8 for a group with adults only or a group of 6 under 16 year olds and 2 adults, as per the self guided and guided adventures guidelines.
1.4 Clothing
It shall be the responsibility of all participants to ensure that they are dressed appropriately and Back of Beyond Adventures advises participants to wear clothing suitable for the weather conditions and the Activities and which they do not mind getting wet.
Back of Beyond Adventures will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.
1.5 Moving bookings, cancellations and refunds
Up to 14 days prior to your activity date you can cancel an existing booking and receive a full refund. You can also amend your booking free of charge. In the event of a booking being previously moved or changed within 14 days of the activity but subsequently attempted to be cancelled, where the revised date is greater than 14 days prior, the companies 48 hour refund and cancellation process (1.5.2) will take precedence.
Up to 48 hours prior to your booking, a refund will not be possible. You can move the activity date (if there is availability) or be credited with a voucher valid until the end of the season in which you have booked your activity in. If a voucher was used to pay for your activity it will be re-credited and it will keep the original expiry date. This will incur a £5 per person administration charge. Any requests to move or cancel must be made by contacting the Customer Care team. Please note, that any requests to move or cancel Monday bookings must be made us before 4:00pm on the previous Friday.
Within 48 hours of the booking date you will not be entitled to move your booking, or receive any refunds for cancellations.
Should Back of Beyond Adventures feel it’s necessary to cancel your booking for reasons beyond their control (including fast and high flowing rivers, high winds and lightning storms*), it shall use reasonable endeavours to notify you as soon as possible. You will be offered alternative times or dates to return and supplied with a voucher to use towards booking within the current season. In such circumstances, you will not be entitled to a refund, in part or whole and no other compensation shall be payable. *In all other weather conditions, we operate as normal and standard conditions apply.
Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by cheque. Payments made by Gift Voucher will be refunded to the same voucher code.
Where multiple forms of payment are used (e.g. Gift voucher and card payment), Back of Beyond Adventures reserves the right to refund any monies due on a refund or amendment onto the Gift Voucher used in part payment.
1.6 Group Bookings via Account Application Form
In the event your booking is made via Back of Beyond Adventures Account Application Form these Booking Terms and Conditions shall be subject to any special terms set out in the Account Application Form. In the event of any conflict between the terms herein and the terms set out in the Account Application Form the latter shall prevail.
1.7 Price and Payment
Subject to any terms agreed in writing between Back of Beyond Adventures and you, our charges shall be calculated at our current rates and payment in full shall be due at the time of booking. The charges include the cost of purchasing the Activities. Payment may be made by debit or credit card online or by bank transfer, with funds cleared prior to your activity.
1.8 Liabilities
Except as otherwise provided in these Booking Terms and Conditions Back of Beyond Adventures shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of, or participation in, the Activities.
Parking facilities are available at, or near, the venues for our activities, and any vehicles are left at the owners’ risk and subject to any conditions and the payment of any fees as may be required by the provider of such facilities at the site location.
Except as otherwise provided in these Booking Terms and Conditions any liability of Back of Beyond Adventures shall be limited to the refund of any charges paid to Back of Beyond Adventures.
Nothing contained in these Booking Terms and Conditions is intended to, nor shall, limit the liability of Back of Beyond Adventures in respect of death or personal injury caused by the negligence of Back of Beyond Adventures or of its employees, agents or contractors.
1.9 Miscellaneous
If any of these terms are determined to be illegal, invalid or otherwise unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.
Nothing above shall confer on any third party any benefit or the right to enforce any of these Booking Terms and Conditions.
These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of the country in which the activity is located.
2. Products and Services
2.1 Making a Purchase
Browse our products and add any items that you wish to buy into the basket. By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods. We will only pass your details onto the people who we may subcontract out to do the delivery. All online orders are confirmed by email. We will contact you by e-mail or telephone regarding any delivery delays or security issues.
2.2 Making a Purchase
We do try to keep the website up to date so that items on the website are in stock. If items sell out, we will try our best to offer alternatives or let you know when they will be back in stock. We endeavour to deliver goods within the times stated but goods are subject to availability and some delays are out of our control. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.
2.3 Credit Card Security
All online purchases take place safely, using Internet security technology to protect our customers. All credit card information and personal data is encrypted to ensure your purchases with us are private and protected, using SSL technology.
2.4 Payment
You can pay for your order by using the following: Visa, MasterCard, American Express, Delta/Connect or Maestro. All card payments are authorised at the point of ordering, which will require the cardholder’s full details including name, address and telephone number. These must match the exact details registered with the card user. We will not debit your card until your items are ready for dispatch.
2.5 Content
Although Back of Beyond Adventures will do their best to ensure the accuracy of all information within this website, we shall not be liable for damages of any kind resulting from the use of this site.
2.6 Pricing
If a product is advertised at an incorrect price due to a typographical error or a supplier error, we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required. All Product and Services prices are shown in pounds sterling and are inclusive of the current standard rate at the time of booking. Gift Vouchers exclude VAT.
2.7 Delivery Schedule
We aim to dispatch orders within 2 working days and postage should take an additional one to two days. Therefore, please allow 5 – 7 days for delivery of your order. This is subject to availability, and we will inform you within this period if we are unable to fulfil your order for any reason.
Orders are sent by first class post, and we make a charge for postage and packing. You will be notified of charges at the point of purchase. You will be notified via email to acknowledge your purchase.
2.7 Customer Service
Please contact us if we can be of any assistance. We are available by email at info@backofbeyonduk.com, alternatively you can phone 0208504051 between 10.00 am and 4.00pm, Monday to Friday.
2.8 Complaints
If for any reason, you are dissatisfied with the service you have received, please contact us. Email info@backofbeyonduk.com. Your email will be investigated immediately with the site and health and safety team. We aim to respond within 28 days but will keep you informed if it is likely to take longer. Details of all complaints will be reviewed so we can continue to improve our customer service.
2.9 Exchange / Returns Policy
We will offer an exchange on any full price items returned to us in perfect condition within 14 days of receipt of order, with proof of purchase. Sale items may be exchanged within 14 days of receipt of order if they are sent back in perfect condition with proof of purchase. Faulty items maybe returned at any time. This does not affect your statutory rights.
For an exchange, fill in the returns form you received with your delivery and include it in the parcel with the item(s) that you are returning. Goods are returned to Back of Beyond Adventures at your own expense. When sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it using recorded post. Always retain proof of postage.
Returns should be sent to:
Items received that are not in perfect condition, or are not deemed faulty, will be returned to you, at your cost. Money will only be refunded once we have received the item.
2.10 Privacy Policy
Back of Beyond Adventures Privacy Policy can be read here.
3. Gift Vouchers
3.1 General Conditions
Vouchers are valid for a year from purchase. The gift voucher expiration date will be stated on them and can’t be used after that date.
Vouchers can’t be replaced if lost, stolen or destroyed.
Vouchers can’t be refunded or exchanged for cash or other denominated vouchers.
Activity vouchers are set to a specific activity and no change will be given.
Vouchers can’t be sold to any third parties without our consent. If we do give our consent, then such consent may be subject to any conditions which we impose. In any event you may not sell the vouchers through the internet without our express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of vouchers by you to a third party.
Activity vouchers are valid on the specified activity stated on the voucher only and can’t be used on other adventures or Back of Beyond Adventures merchandise.
3.2 Cancellation and Refund Procedure
The purchaser of the voucher is entitled to a 14-day ‘cooling off’ period provided the gift voucher is unused and within 14 days of purchase, after which a full refund will be made. If you need to request and refund for a gift voucher please email info@backofbeyonduk.com.
